REFUND AND RETURN
There will be no exchange or refund on any purchase made.
Return or exchange can only be done if there is any major defect of products or a wrong order has been delivered.
If the goods/products has been used or damaged by the customer, there will not be any refund.
We advise customers to check on the parcels once you received it and revert immediately.
We will not entertain any complains submitted after 3 days upon receiving the parcels.
However, if we happen to process exchange and return, please bear in mind that:
JOYCE COUTURE provides exchange on all items with all tags attached (except sale & promotion items) in the same item in a different size or color.
Please notify us within 3 days and return the product(s) in its original condition (unaltered, unworn and/or unused) within 7 days from the order date to reach our team.
When we receive your parcel, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items.
Bear in mind that in the case of postal returns, JOYCE COUTURE will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
For exchange, please be aware that we can only replace it for the same product for a different size subject to availability upon receiving the returned item.
*An exchange request must be made via email within 3 days upon receipt of the item. The email shall include the receipt number, receipt date, a picture of the item and an explanation of such request.
If your exchange request is approved, pack the item in its original packing material and send your parcel using a delivery method that allows tracking.
(The management of JOYCE COUTURE reserves the right to change the term & conditions without prior notice.)
How to apply for exchange and return :
1. You may liaise with customer service (012-7093611) to apply for exchange and return.
2. You can only return your parcel to our showroom once the application is approved.
3. Please return your purchase to the following address:
Joyce Couture Sdn Bhd
12A, 1, Jalan PJU 5/11,
47810 Petaling Jaya,