- Return must be done within 7 working days upon receiving your order.
- Returns are provided for all items (except intimates, accessories, keeep products and bag).
- Item in sales category is strictly not allowed to return or exchange.
- Promotion items (E.g. Early Bird promotion/Rebate) is not allowed to return. A gift card equivalent to the discounted purchase price of the promotion item(s) returned will be issued. Items which have sizes may request exchange to suitable size. All shipping fee will borne by customer.
- New in items only allowed to return. Same value of credit balance will be issued once received return parcel.
- Must complete and enclose the return form with your returned items.
- Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
- Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
- We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
- Refund would only be done as credit balance, strictly no cash refund is allowed.
- Credit balance can be use in the next purchase and must be redeemed within 30 days from the date of issued.
- You are responsible for the shipping cost and customs duty of returned item.
- You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
We apologize for any inconvenience, but please note that exchanges are limited to instances involving zip malfunctions, sizing discrepancies, or minor damages. Replacement items will adhere strictly to the original design and cannot be exchanged for alternatives. Additionally, we will cover the courier expenses for returning the item and issuing a gift card accordingly.
If you wish to exchange for alternative designs, you have the option to return your item, and a credit balance will be issued for your next purchase. This voucher can be utilized towards acquiring your preferred item.
For any inquiries or assistance, please do not hesitate to reach out to our customer service team ( care@joycecouture.com / 012-709 3611 )
We kindly request that returns be limited to items in their original condition, inclusive of attached tags, unworn, unwashed, and unaltered. Upon meeting these conditions, you will receive a credit balance equivalent to the purchase price of each returned item, valid for a period of 30 days. Please note that delivery fees associated with returning your order, if applicable, will not be eligible for refund.
*Purchase of intimated, accessories: jewelry are final and cannot be returned.
Please fill up the form for Returns
https://docs.google.com/forms/d/1KqHuWX-iKBaC6if-Yj-Y58KkNHXRiCI8mBvfqysTK6c/prefill
How to apply for exchange and return :
1. You may liaise with customer service (012-7093611 / care@joycecouture.com ) to apply for exchange and return.
2. You can only return your parcel to our showroom once the application is approved.
3. Please return your purchase to the following address:
Joyce Couture Sdn Bhd
12A, 1, Jalan PJU 5/11,
Dataran Sunway,
47810 Petaling Jaya,
Selangor.